Terms of use

1. General provisions

1.1. After the Buyer's approval (reading the Terms and Conditions and ticking the box "I have read the Terms of Use and agree to them!"), these Terms of Purchase and Sale of Goods (hereinafter referred to as the Terms) become a legally binding document that specifies the rights and obligations of the Buyer and the Seller, the terms and conditions of purchase and payment of Goods, delivery and return of goods, liability of the parties and other provisions related to the purchase and sale of goods in the online store SIA "ATAR"

1.2. The Seller reserves the right to make amendments or corrections to these Terms at any time. Registered Buyers are not specifically informed of such amendments or corrections to the Terms, therefore it is the Buyer's responsibility to check these Terms from time to time for changes. Any amendments to the Terms apply to orders placed after these Terms are amended.

1.3. The right to purchase goods in our online store is granted to legally capable natural persons; minors from fourteen to eighteen years of age only with the consent of their parents or guardians, except in cases where they use personally earned income, as well as legal entities.

2. Validity of the purchase and sale agreement

2.1. The contract between the Buyer and the Seller is considered to be signed from the moment the Buyer has selected the goods, placed them in the shopping cart and clicked on the "Confirm order" link.

2.2. SIA "ATAR" is not responsible for additional information from the Buyer in order to obtain his consent to conclude this contract. SIA "ATAR" will be deemed to confirm the order from the moment it is placed.

2.3. Every Purchase and Sale Agreement concluded between the Buyer and the Seller is registered and stored in the database of the online store SIA "ATAR" .

3. Buyer's rights

3.1. The Buyer has the right to purchase goods in the online store of SIA "ATAR" in accordance with these Terms and the procedure specified in the online store.

3.2. The Buyer has the right to withdraw from the contract for the purchase and sale of goods with the online store SIA "ATAR" by informing the Seller in writing (via e-mail, indicating the order number) or by returning the part of the goods purchased in accordance with the contract within the period specified therein.

3.3. The buyer cannot exercise the right of withdrawal to return the goods in the following cases:

3.3.1. if an audio recording or video recording, or a computer program has been purchased and its packaging has been opened;

3.3.2. if newspapers, periodicals, books and magazines are delivered;

3.3.3. in the event that the returned goods have been customized to the Buyer's personal needs or in accordance with the Buyer's instructions;

3.3.4. if food products, beverages and other goods for immediate consumption are delivered;

3.3.5. if the purchased items are irreplaceable, or the goods cannot be returned due to their nature, or are perishable and quickly expendable;

3.3.6. in other cases where it is not possible to withdraw from the Purchase and Sale Agreement in accordance with the laws of the Republic of Latvia.

3.4. The Buyer may exercise his legal right to return the goods only if the goods and their packaging are not damaged and their appearance has not been changed, and they have not been used. The Buyer's rights referred to in paragraph 3.3. will be exercised in accordance with the Cabinet of Ministers Regulation No. 207 "Regulations on Distance Contracts".

4. Buyer's obligations

4.1. The Buyer accepts the goods in accordance with the procedure specified herein and pays the agreed amount for them.

4.2. In the event of any change in the data specified in the Buyer's registration form, the Buyer shall update them immediately.

4.3. The Buyer shall not disclose his/her registration data to third parties. In the event that the Buyer loses his/her registration data, he/she shall inform the Seller using the "Contact" button without delay, indicating the method of communication.

4.4. When using the online store SIA "ATAR" , the Buyer is obliged to comply with these Terms and Conditions and act in accordance with the laws of the Republic of Latvia.

4.5. In the event that the Buyer refuses to accept the delivered goods without a valid reason, he/she must pay for the delivery of the goods.

5. Seller's rights

5.1. In the event that the Buyer attempts to disrupt the stability of the online store or poses a threat to security, or violates its obligations, the Seller has the right to immediately and without any notice limit or terminate the Buyer's ability to use the online store, or in exceptional cases cancel the Buyer's registration.

5.2. In the event of important circumstances, the Seller has the right to temporarily or permanently suspend the operation of the online store without prior notice to the Buyer.

5.3. The Seller has the right to cancel the Buyer's order without prior notice if the Buyer does not pay for the goods within 2 (two) business days when the selected payment method is not cash.

5.4. If the Buyer chooses to pay in cash upon delivery of the goods, the Seller shall contact the Buyer by the specified telephone number, as well as in cases where the information specified in the order is not clear. In such a case, the delivery period of the goods shall begin from the date of communication with the Buyer. The Seller has the right to cancel the order without prior notice if the Seller fails to contact the Buyer within 2 (two) business days.

5.5. In all cases, SIA "ATAR" has the right not to conclude a Purchase and Sale Agreement with a specific Buyer who has placed an order, including, but not limited to, cases where the Buyer withdraws from the Purchase and Sale Agreement and has returned the goods 2 or more times in the last 9 months.

5.6. SIA "ATAR" has the right to conclude a Purchase and Sale Agreement if there are no contractual goods in stock, as well as if the agreement has been concluded by a person who, according to these Terms, does not have such a right.

6. Seller's obligations

6.1. The Seller is obliged to provide the Buyer with the opportunity to use the services offered by the online store SIA "ATAR" in accordance with these Terms and the terms and conditions specified in the online store.

6.2. The Seller delivers the goods to the address specified by the Buyer and in accordance with these Terms.

6.3. In the event that the Seller cannot deliver the goods ordered by the Buyer for significant reasons, the Seller shall offer analogous or as similar goods as possible. If the Buyer refuses to accept analogous or similar goods, in the case of prepayment, the Seller shall refund the amount paid by the Buyer within 3 (three) business days.

6.4. The Seller respects the Buyer's right to privacy in relation to the personal data provided in the online store registration form, except for cases specified in the laws of the Republic of Latvia.

7. Prices, discounts, payment procedures and terms

7.1. Prices in the online store and in the completed order are indicated in euros with VAT. SIA "ATAR" reserves the right to make price adjustments in the event of changes in taxes or the Euro (EUR) exchange rate, as well as in cases where price adjustments have been made by the manufacturer/supplier.

7.2. Various price discounts may be applied to products and payments in the online store.

7.2.1. Promotions - as part of the company's marketing, price discounts may be applied to products by setting a promotional price. The discount amount in % appears on the image of the specific product and the actual price of the product is reflected next to the product price.

7.2.2. Bulk discounts - when purchasing a certain quantity of any coffee, a bulk discount may be applied, which, upon reaching this quantity, will automatically appear on the Order Form. Bulk discounts do not apply to coffee machine rental customers.

7.2.3. Discount coupons - special discounts can be applied to products using discount coupons. These codes can be obtained by following marketing activities in the online store and on social networks.

7.2.4. Loyalty points - when purchasing any one or more products in our online store, registered customers are awarded loyalty points for each product purchased at the rate of 1 € spent = 1 loyalty point earned. The registered user can spend the accumulated loyalty points when purchasing coffee. Other products cannot be purchased with loyalty points.

7.3. The Buyer makes payment in one of the following ways:

7.3.1. By bank transfer - The Buyer makes a payment at a bank or online bank according to the issued invoice to one of the bank accounts of SIA "ATAR" . The goods will be prepared for delivery and the delivery period will begin after the payment is credited to the account.

7.3.2. In cash - The Buyer pays for the goods in our store at Visvalža Street 7, Riga.

7.3.3. With "banklink" payment - The Buyer makes an immediate payment with a direct internet banking payment (banklink). Payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers the personal data necessary for payment processing to the platform owner Maksekeskus AS . The goods are delivered immediately.

7.3.4. By payment card - The Buyer makes an immediate payment by credit card or debit card. Payment processing is provided by the payment platform. makecommerce.lv, therefore our company transfers the personal data necessary for payment processing to the platform owner Maksekeskus AS . The goods are delivered immediately.

7.3.5. With a Gift Card - The Buyer makes a payment with a Gift Card by entering the Gift Card code in the field of the Order Cart form. If the Gift Card amount covers the Order amount, then the payment amount is 0 € and the goods are delivered immediately. If the Gift Card amount is less than the Order amount, the Buyer pays the missing amount with another payment method that is most convenient for him. Gift cards are currently under development and are not available for purchase!

8. Delivery of goods

8.1. The Goods are delivered by the Seller or its authorized representative.

8.2. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms do not apply if the necessary goods are not available in the Seller's inventory and the Buyer is informed about the absence of the goods. In addition, in exceptional cases of force majeure, the Buyer agrees to late delivery.

8.3. When ordering goods, the Buyer is obliged to indicate the exact delivery address.

8.4. The Buyer accepts the goods in person. In the event that the Buyer cannot accept the goods in person and the goods are delivered to another person at the specified address and all other data provided by the Buyer are observed, the Buyer does not accept any claims for the delivery of the goods to the wrong entity.

8.5. During the delivery of the goods, the Buyer checks the contents of the package together with the Seller or its authorized representative. As soon as the Buyer signs the invoice (delivery note) or other document of acceptance and transfer of the package, the package is considered to have been transferred in proper condition.

8.6. The cost of delivery of goods and detailed information about the delivery of goods are provided in the online store under the Delivery Terms.

8.7. In the event that the Buyer withdraws from the Purchase and Sale Agreement, in accordance with these Terms, he/she is responsible for all direct expenses related to returning the goods to the Seller. The amount of such expenses is deducted from the amount of payment for the goods to be returned to the Buyer.

8.8. In the event that the ordered goods cannot be delivered in one package, SIA "ATAR" reserves the right to deliver them in more than one package.

8.9. In all cases, the Seller is exempt from liability for breach of delivery terms if the goods are not delivered to the Buyer or are delivered with a delay due to circumstances beyond the control of the Buyer or the Seller.

9. Product quality guarantee and expiration date

9.1. All goods are provided with the manufacturer's warranty terms. In the event that the product is damaged during the warranty period, it will be repaired free of charge. The Seller does not provide warranty service, but sends the Buyer to the warranty service center.

9.2. The specification of each product sold by SIA "ATAR" is indicated in the product description of each product.

9.3. The Seller is not responsible for any differences in the color, shape or other parameters of the goods in the online store from the actual color, shape or size due to the characteristics of the monitor used by the Buyer.

9.4. In cases where the Seller does not provide a quality guarantee for specific items, the guarantee specified by law shall apply.

9.5. The Seller sells the goods to the Buyer in such a way that the Buyer can use the goods before their expiry date. In the case of particularly short warranty periods, the goods in the online store are marked with a special mark.

9.6. Detailed information on the terms of the product warranty is provided in the online store of SIA "ATAR" under Warranty obligations.

10. Return and exchange of goods

10.1. Return and exchange of goods is carried out in accordance with the "Consumer Rights Protection Law"

10.2. The Buyer may exercise his/her right to return and exchange goods within 14 (fourteen) days from the date of receipt of the goods, after informing the Seller in accordance with the procedure specified in paragraph 3.2.

10.3. The product must be returned in its original and clean packaging. The Buyer must not damage the product, and its original sales appearance (undamaged labels and protective film, etc.) (this point will not apply to goods returned due to quality problems), in the complete set received from the Seller, provide proof of purchase and warranty receipt (if any).

10.4. The Buyer may return the goods to Visvalža Street 7, Riga, LV-1050, on business days, between 9:00 and 16:00, or send them by courier. In the event that the goods are returned using the rights specified in paragraph 3.2, the Buyer shall pay for their return. If the wrong goods and/or a product of poor quality are returned, the Seller will accept such goods and exchange them with similar correct products. In the event that the Seller does not have similar exchange goods, it will reimburse the Buyer for the returned goods.

10.5. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods specified in this clause.

11. Responsibility

11.1. The Buyer is fully responsible for the accuracy of the data provided in the registration form. In the event that the Buyer has submitted inaccurate data in the registration form, the Seller is not responsible for the related consequences.

11.2. The buyer is responsible for all actions taken using the online store.

11.3. The Buyer is responsible for disclosing his/her registration data to third parties. In the event that a third party uses the services of SIA "ATAR" using the Buyer's registration data, the Seller will consider such person to be the Buyer.

11.4. The Seller is exempt from any liability that may cause losses if the Buyer does not read these Terms, despite the Seller's recommendations and the Buyer's obligations, although he/she is provided with such an opportunity.

11.5. In the event that the online store includes links to the websites of other companies, organizations or individuals, the Seller is not responsible for the information provided therein or their activities. The Seller does not control such websites and is not a representative of these companies and individuals.

11.6. In the event of losses, the at-fault party shall compensate the other party for all direct losses.

12. Information exchange

12.1. The Seller sends all notifications to the email address specified in the Buyer's registration form.

12.2. The Buyer sends all notifications and questions to the online store via the communication provided under Contacts.

13. Final provisions

13.1. The relations arising from these Terms and Conditions are governed by the laws of the Republic of Latvia.

13.2. All and any disputes arising from the implementation of these Terms shall be resolved through negotiations. In the event of failure of such negotiations, disputes shall be resolved in accordance with the procedure specified in the legislation of the Republic of Latvia.